Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Friendly staff
Limited dining
Initial misunderstandings
7.8/10
Very good
Rooms
7.9
Location
9.1
Service
8.6
Dining
7.0
Guest reviews
7.8/10
based on 8 reviews
4/5
based on 1043 reviews
8.7
8.7/10 based on 3181 reviews
#166 of 398 hotels in Vienna based on Tripadvisor
Steve
United Kingdom,
May
2024
8.4/10
The hotel is centrally located in the heart of Vienna, close to major attractions and within walking distance to the city center. The rooms, though slightly small, are clean and cozy, but the lack of good views is a downside. The service is exceptionally friendly and helpful, providing great tips for exploring Vienna but might need more local awareness. The dining options are varied and delicious, but the pricey tag can be off-putting. Overall, a convenient choice for travelers wanting to explore the city's famous sites.
Rooms
7.0
The rooms, although small, are clean and cozy.
Service
9.0
The service is exceptionally friendly and helpful.
Location
10.0
The hotel's location is exceptional, right in the city center close to everything you'd want to see.
Dining
8.0
The dining options are varied and delicious but can be expensive.
Facilities
8.0
The hotel offers a range of facilities to enhance your stay.
Jennifer
United States,
February
2024
8.2/10
I had a pleasant stay at the hotel. The rooms were very clean, and the breakfast offered an excellent selection. The bed was comfortable, but the lack of soundproofing made it hard to sleep at times. It would have been nice to have a Nespresso machine in the rooms. The service was efficient, with the staff being friendly and helpful. The location was great, within walking distance of various attractions, restaurants, and public transport. The dining experience was good, but the menu could use a bit more variety. Overall, a decent value for the money.
Rooms
8.0
The rooms were very clean and the bed was comfortable, although a bit too dark for my taste.
Service
9.0
I found the service to be swift and hassle-free, with the staff being extremely friendly and helpful.
Location
9.0
The hotel's location was excellent, offering easy access to the city center, museums, and public transportation.
Dining
7.0
The dining options were good, but it would have been nice to see a bit more variety in the menu.
Facilities
8.0
The hotel offered a good range of facilities to make my stay convenient and enjoyable.
Christina
United Kingdom,
January
2024
8.2/10
The hotel provided a clean and comfortable stay with rooms equipped with two single beds, a pulled-out sofa, a small fridge, and fans that worked fairly well. The added bonus of a free film festival all summer was delightful. However, the dining experience could have been better. The location was ideal, close to the City Hall and various Vienna attractions, making it a perfect choice for exploring the city. The staff was incredibly friendly and helpful, ensuring a pleasant stay overall.
Rooms
9.0
The rooms were very clean and included useful amenities like a small fridge and fans. The presence of a pulled-out sofa added flexibility to the room setup.
Service
9.0
The staff at the hotel were really nice and helpful, promptly providing me with a room upon arrival so that I could head straight to my meetings without carrying my suitcase around. Their friendly service made a difference in my stay.
Location
9.0
The location of the hotel was excellent, within walking distance to major attractions like the City Hall, Burgtheater, and museums. Being close to the metro station made it even more convenient for exploring Vienna.
Dining
7.0
The dining experience was satisfactory with a nice variety offered, but there were areas that could be improved. However, being close to famous cafes like Landtmann Cafe provided additional dining options.
Facilities
7.0
The hotel had decent facilities that met basic needs, although there was room for enhancement to elevate the guest experience.
Jason
United Kingdom,
November
2023
8.2/10
The hotel is ideally located next to the beautiful town hall and park, within walking distance to the old town and many must-see places. The service is friendly and helpful, although the rooms were initially placed on the third floor but were switched to a lower floor. Dining offers a wide variety of American and European foods, albeit a bit pricey.
Rooms
8.0
The rooms felt like a chamber but were changed to a lower floor for a better experience.
Service
9.0
The service was extremely friendly and always available.
Location
9.0
The location is perfect, near the town hall and park, and a short walk to the old town.
Dining
7.0
The dining experience is varied with good quality, albeit a bit expensive.
Facilities
8.0
The hotel offers a range of amenities for a comfortable stay.
Victoria
United Kingdom,
August
2023
8.4/10
My stay at the hotel was fantastic! The rooms were large, extremely clean, and had comfortable beds; however, they felt a little cramped for two people with no gap between the beds. The service was exceptional with friendly and helpful staff. The location was outstanding, close to the city center, Christmas markets, and convenient transportation options. The dining experience was okay, with a bit of a salty scrambled eggs issue and slightly expensive prices. Overall, it offered great value for money.
Rooms
8.0
The rooms were large, extremely clean with comfortable beds.
Service
9.0
The staff was extremely friendly and available.
Location
10.0
The location was outstanding, close to the city center and Christmas markets.
Dining
7.0
The dining experience was okay, slightly expensive with some food quality issues.
Facilities
8.0
The facilities were convenient and offered good value for money.
James
United Kingdom,
August
2023
7.4/10
The hotel rooms were comfortable and warm, though a bit dated, they were clean and spacious. The service was friendly and accommodating but lacked local knowledge. The location, while not the most central, was gorgeous and quiet, near the town hall and park. The dining offered a variety of options but was average. Overall, a pleasant stay with some room for improvement.
Rooms
8.0
The rooms were clean, comfortable, and warm, perfect for relaxing after a day out in the cold. The single plug location was inconvenient.
Service
7.0
The service was friendly and accommodating, with lunch bags prepared for us. They moved our rooms to a lower floor upon request.
Location
9.0
The hotel is in a beautiful area near the town hall and park, within walking distance of the old town and many attractions. Though not the most central, it offers a quiet retreat.
Dining
6.0
The dining provided plenty of variety, including bread, cheese, fruit, and yogurt, but was average overall. The breakfast room lacked windows.
Facilities
7.0
Thomas
United Kingdom,
May
2023
7.8/10
I was pleasantly surprised by this hotel! The staff were really friendly and accommodating, and the location was perfect for exploring the city. However, the dining options were a bit limited. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The room we stayed in was clean and comfortable, ticking all the boxes for a cozy stay.
Service
8.0
The staff, despite some initial misunderstandings, were friendly and supportive throughout our stay, making sure we had everything we needed.
Location
9.0
The hotel's location was fantastic, right next to the beautiful town hall and park, within walking distance to many must-see places.
Dining
7.0
The dining experience was alright, but considering the prices, I expected a bit more variety and exceptional dishes.
Facilities
7.0
The hotel facilities were pretty good overall and met our basic needs during our stay.
Great location
Limited dining
Steven
United States,
April
2023
7.4/10
My stay at the hotel was convenient due to its central location and friendly staff. The rooms were spacious but took some time to cool down. I enjoyed the proximity to the city center, although some amenities were lacking.
Rooms
7.0
The room was spacious but took a long time to cool down after switching off the heating.
Service
9.0
The staff was incredibly friendly and helpful, making our stay enjoyable.
Location
8.0
I loved how central the hotel was, with easy access to the city center and public transportation.
Dining
7.0
The dining experience was good with a nice selection of dishes.
Facilities
6.0
The hotel lacked complimentary amenities like bottled water or coffee/tea in the room.
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